FAQs - Thomas Dellaca

Frequently Asked Questions (FAQ)

How do I place an order?
Simply browse our website, add items to your cart, and proceed through checkout.

What payment methods do you accept?
We accept:
• Credit/Debit Cards (Visa, Mastercard)
• PayPal
• Afterpay
• Gift Cards

When will my credit card be charged?
Your card is charged when your order is processed (usually within 24 hours).

How long does delivery take?
• Standard: 2-5 business days
• Express: 1-2 business days
• Rural areas may experience slight delays

Do you ship internationally?
Not currently – we only deliver within New Zealand.

Can I track my order?
Yes! You’ll receive a tracking number via email once shipped.

What’s your return policy?
We accept returns within 30 days for unused items with original packaging.

Who pays for return shipping?
Customers cover return costs unless the item is faulty or incorrect.

How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return.

Are your products ethically sourced?
We prioritize ethical suppliers and sustainable materials where possible.

What if I receive a damaged item?
Contact us immediately with photos of the damage for replacement/refund.

How do I reset my password?
Use the “Forgot Password” link on the login page.

Why can’t I access my account?
Clear your browser cache or try another browser. Still stuck? Contact us.

How do I use a discount code?
Enter it at checkout in the “Promo Code” field.

Why isn’t my promo code working?
Check the expiry date and terms – some exclude sale items.